Great camera, awful app and s)&@$! customer service

We have owned this monitor since our 16 m old daughter was born. I am great with technology and this camera was a huge pain to set up. Customer service was even worse. I had to jump through hoops just to get them on the phone. Fast forward to now.. Since the apple update MONTHS ago, the alerts have not worked on the app. I contacted their CS dept (what a joke) with no resolution. Their solution was to remotely control the alerts from my PC.. I have a Mac. Their directions were null and void and they provided no alternate solution. There has never been an update for this app and I suspect there never will be. Ive contacted CS again but am doubtful Ill receive any type of solution. Without alerts to tel you your baby is making noise, what good is the monitor? Total crap. Extremely dissatisfied and turned off by this companys lack of respect/care for their customers. Dont buy this monitor!!!

Love the green monster! about iBaby Monitor BM